Tour Operator Website: Murray River Trails, South Australia

Tour Operator Website: Murray River Trails, South Australia

With an incredible nature-based experience along Australia's mighty Murray River, Riverland-based Murray River Trails are a deserving regular on the podium at both state and national tourism awards.

We started our journey with Tony, Susie and the team in 2020/21, creating a new website that better reflected their brand and products. This took place at the peak of the pandemic, that not-so-little hiccup that wreaked havoc on Australian tourism, forcing the industry to redirect its attention to a captive domestic travel market.

Fast forward to September 2024, and we undertook a complete visual overhaul of their website and introduced new time-saving features that will allow them to better manage their tour product and presentation to their website visitors.

More than just a website

In 2024 a tourism website should be more than just beautiful pictures, nice words and a pretty logo. A high-performing website should be an active, hard-working partner in your business. If it's not, then perhaps it's time to sit it down for a solid performance review!

For Murray River Trails, their website is more than a pretty picture on their digital front door. It's a carefully constructed, active partner in their marketing and sales process. Here's just a few of the beyond-the-aesthetic features that make it more than 'just a website':

  • Custom CheckFront integration: live inventory, upcoming tours, booking workflows
  • Waitlists: enables visitors to register interest for sold out tours - no manual intervention needed due to the live inventory integration
  • Tour management efficiencies: update tour details once, use anywhere on the website
  • Google Analytics/Tag Manager: fully customised to enable data-informed marketing decisions

Before and After: 2020 to 2024

The brief: Full design refresh to adopt a minimalist design that will hero their amazing image library and stylistically align with industry partners.

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